Privacy Policy

This privacy policy is for the website https://anigu.de as well as for your general contact with Anigu.

A separate privacy policy applies to the animal management and other software offers from Anigu as well as the contact possibilities contained therein (e.g. support form), this is linked there in each case.

Responsible Party

Responsible for the operation of the website is:

Anigu GmbH

Markt 12
23701 Eutin

If you have questions about the data we have stored about you or would like information about your data or would like to request a deletion, please contact us. We are at your disposal.

Recorded Data

We attach great importance to the protection of your privacy and the confidential handling of your data. In our opinion, your data should belong to you and you should have the right to surf the Internet anonymously.

For this purpose, we use neither cookies nor other technical alternatives (localStorage, IndexDB etc.) on our website to identify you.

With each page view on this website, we save data about your call. These serve to identify errors, optimize the page and prevent attack attempts on our page. No data is stored with which you can be identified, in particular not your IP address. We only save the path of the called page, the time, your country, your device type (e.g. desktop or smartphone), your country and, if an error occurred while calling the page, the error number. All these data are not personal data, no assignment to your person is possible and therefore no deletion of these data is possible.

If you use the feedback function for our help articles, we store the given feedback anonymously without linking it to your person.

If you contact us via our contact form, we save this inquiry and use it to answer you. If necessary, we add the inquiry to the file of the organization for which you contacted us.

Contact by Email or Phone

If you contact us by email or phone, we record and store the information submitted by you in order to process your inquiry effectively. This includes your name, your email address, your phone number and, if applicable, the name of your organization, depending on the type of your inquiry. In addition, the content of our correspondence is stored in order to respond to your inquiries and ensure continuous support.

We use this data exclusively to support communication with you and to process your inquiries. They are treated confidentially and are not passed on to third parties, unless this is necessary to answer your inquiry or is legally required.

Use of Microsoft Bookings

On our website you have the possibility to book appointments via the tool Microsoft Bookings. The data you enter into the booking system – such as your name and your desired appointment – are transmitted directly to Microsoft Bookings, but are subject to our control and responsibility, as we have concluded a data processing agreement with Microsoft Bookings in accordance with the provisions of the General Data Protection Regulation (GDPR). This ensures that your data is processed exclusively according to our instructions.

We use the data provided by you for the purpose of scheduling appointments and, if you wish, for entering into future correspondence. We will not use your data for unsolicited advertising or pass it on to third parties for advertising purposes.

Use of Video Conferences

We use various video conference tools for conducting video conferences to communicate effectively with you and interested customers of our Anigu Animal Management. When participating in a video conference, personal data such as your name, your email address and your video image can be processed. This data is necessary to establish a connection between the participants.

We pay special attention to the fact that in talks about personal data of customers of Anigu animal management, the video conference tools used are covered by our data processing agreement (DPA). This ensures that all data protection relevant aspects according to EU data protection standards are complied with and the processing of the data takes place in accordance with the General Data Protection Regulation (GDPR).

The security of your data is important to us. Therefore, for video conferences, we only use tools that offer data-protection-friendly settings and whose providers are obliged to restrict data processing to the necessary minimum and fulfill high security standards. In addition, we use technical and organizational measures, such as the use of end-to-end encryption, if this is supported by the technology used.

Please be aware that in video conferences, other participants can also have access to the personal information shared by you. We therefore recommend protecting sensitive and personal information as much as possible while using video conferencing.

Use of Facebook

When you visit our website, no data is automatically transmitted to Facebook. However, if you call up the Facebook page of Anigu, the data protection provisions of Facebook apply. You can view these directly on the Facebook platform.

If you get in touch with us via Facebook, for example through comments or messages, we will also save a summary of this correspondence in our systems. This serves to process your inquiries effectively and to continuously improve our service.

Please note that Facebook should not be used to communicate about the personal data of third parties, such as data of boarding customers or adopters. For such sensitive information, we ask you to switch to more secure communication channels such as email or phone, in order to guarantee the data protection and security of the persons concerned.